Shipping policy

Thank you for shopping with NativePath. This Shipping Policy explains our order processing, shipping, tracking, and delivery procedures.

1. Order Processing

Orders are generally processed within 5–8 business days after payment confirmation.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Processing times may be longer during promotions, holidays, periods of high order volume, or unexpected disruptions.

2. Shipping Areas and Delivery Estimates

We primarily intend to serve customers in the United States. Available destinations will be displayed during checkout.

For standard shipping, the following estimates may apply:

  • Order Processing: 1–3 business days.

  • Standard Shipping: 5–10 business days after dispatch.

  • Estimated Total Delivery: 6–13 business days.

These timeframes are estimates, not guaranteed delivery dates. Actual delivery times depend on the destination, carrier, and other circumstances.

Please confirm that these estimates match your actual shipping arrangements before publishing this policy.

3. Shipping Fees

Applicable shipping fees will be displayed at checkout before you complete your purchase.

Any free-shipping offer will be subject to the terms shown on the Website or at checkout.

4. Order Tracking

When tracking information is available, we will send a shipping confirmation email after your order has been dispatched.

Tracking information may take some time to appear in the carrier's system.

If you do not receive a shipping confirmation, please check your spam or junk folder before contacting us.

5. Shipping Address

Customers are responsible for entering a complete and accurate shipping address.

If you notice an error, contact us immediately at support@nativeepathered.online.

We will try to help, but we cannot guarantee address changes after an order has entered processing or has been dispatched.

6. Delays and Undeliverable Packages

Delivery may be delayed by severe weather, carrier disruptions, public holidays, incorrect addresses, or other circumstances beyond our reasonable control.

If a package is returned to us as undeliverable, please contact customer support to discuss the available options.

Any additional shipping charges will be handled in accordance with applicable law and the circumstances of the order.

7. Lost, Missing, or Damaged Packages

If your tracking information shows delivery but you cannot locate your package, please check the delivery area and contact the carrier where appropriate.

If your package arrives damaged, or your order is missing or incorrect, contact us promptly at support@nativeepathered.online.

Please provide your order number, a description of the issue, and photographs where appropriate so we can review your request.

8. International Shipping and Customs

If international shipping is offered for your order, additional delivery times and charges may apply.

Customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges unless otherwise stated or required by law.

9. Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We will try to accommodate requests before processing or dispatch, but changes and cancellations cannot be guaranteed once fulfillment has begun.

For orders that have already shipped, please refer to our Return & Refund Policy.

10. Contact Us

For shipping questions or assistance with an order, contact:

Store Name: NativePath
Website: https://nativeepathered.online
Email: support@nativeepathered.online

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time. Closed on weekends and public holidays.

We aim to respond to customer inquiries within 1–2 business days.